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Fault guide

Why an automatic gate opens, stops or reverses unexpectedly

Unexpected stopping or reversing is usually the controller reacting to an input, a detected obstruction or a position problem. The important job is finding which one

Why gates reverse

Modern operators monitor safety inputs and, depending on the system, motor effort or encoder movement. If the controller believes something is in the gate path or the motor is working too hard, it may stop or reverse

That reaction can be caused by a real obstruction, but also by poor alignment, worn rollers, a tight hinge, damaged rack, incorrect force settings or a safety device changing state

  • Photocell beam interrupted
  • Safety edge activation
  • Gate movement becoming heavy
  • Incorrect limits or encoder position
  • Loop detector changing state
  • Loose or intermittent controller input

Why increasing force is not the first fix

Increasing motor force can mask a heavy gate or mechanical defect. It may make the gate move, but it can also increase impact forces and load the motor, gearbox, rack and gate hardware

The gate should be checked mechanically before force or sensitivity settings are altered

How the fault is isolated

The technician reproduces the fault safely, checks the controller indication and determines whether the stop came from safety logic, position control or motor loading

Testing the gate through its entire travel is essential because a wheel, hinge or rack problem may occur in only one location

Safety note

Automatic gates and doors can cause serious injury. Keep clear of moving equipment and live electrical parts. If operation is unpredictable or unsafe, isolate the system where practical and arrange professional assessment

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